Frequently Asked Questions

ACCOUNT

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What if I entered wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

 

PAYMENTS

What are the payment methods available?

Payment methods that can be used are: Visa, Mastercard, American Express and Paypal. 

As for now Cash on Delivery facility is not available.

Which currency is displayed on the website?

We show prices in your local currency, but charge in USD. Your bank may convert the price from USD to your local currency at it's own rate.

 

SHIPPING

Do you ship internationally?

Yes, we do ship worldwide.

How much are the shipping charges?

Shipping costs for US and International are $4.95.

We pay your shipping if the amount of order $25 and above!

 

MY ORDER

How do I place an order?

It's simple!

  • Browse through Our Products.
  • Add the products you like to your cart!
  • Proceed to checkout.
  • Enter your shipping and billing details.

 

Can I edit my order or my details?

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet.

If you wish to change anything about your order, please contact us or write to us at help@odellshouse.com within 24 hours of placing your order. If the order has already been shipped, we can no longer make any necessary changes to it.

 

Returns and Refunds

What is your exchange and return policy?

To know about our exchange and return policy, kindly check our Return Policy page.

What if I receive a product that is damaged?

We always try our best to serve our customers with the best quality products. However, there might be several factors which result in your products to be damaged. If you have received a defective or a damaged product, please contact us or write to us at help@odellshouse.com. Let us know the problem and don't forget to attach photo or video so we can spot the issue clearly.

We will send a replacement if the customer requests for one.