Frequently Asked Questions
ACCOUNT
Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions
What if I forgot my password?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
What if I entered wrong email address?
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
PAYMENTS
What types of Payment do you accept?
We currently accept PayPal, and credit or debit cards (VISA, Mastercard, Diners Club, American Express, JCB and Discover Network). All orders are processed in US dollars.
Which currency is displayed on the website?
We show prices in your local currency for convenience, but all orderes are processed in USD. Your bank may convert the price from USD to your local currency at it's own rate.
SHIPPING
Do you ship internationally?
Right now, we’re shipping in the United States and 50+ other countries. Please, check out our shipping page for more details.
How much are the shipping charges?
Please, check our shipping page for more details.
Where do you ship from?
Primarily we ship out from fulfillment centers in the United States, Eastern Asia and Western Europe. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines at the same delivery times as stated in our shipping section.
MY ORDER
How do I place an order?
It's simple!
- Browse through Our Products.
- Add the products you like to your cart!
- Proceed to checkout.
- Enter your shipping and billing details.
Can I cancel or edit my order?
Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet.
If you wish to change anything about your order, please contact us or write to us at help@odellshouse.com within 6 hours of placing your order. If the order has already been shipped, we can no longer make any necessary changes to it.
What if the item I ordered arrives broken or damaged?
Simply contact us or write to us at help@odellshouse.com within 7 days from the day you receive it, and we'll send you a free replacement.
Returns and Refunds
How do I return or exchange an item?
Our return policy lasts 60 days from the date the package is delivered to your address. We will accept any returns for all undamaged items within 60 days to guarantee customer expectations and ensure satisfaction of your purchases. We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please contact our support team at help@odellshouse.com and we will respond within 24 hours to assist with the process. You can find more information on our returns policy page.