This Returns & Exchanges Policy applies to all purchases made through the website Odellshouse.com. We are pleased to accommodate returns and exchanges within 60 days (of delivery) on all products that are unopened, unused and in a re-saleable condition. A photo of the product will be requested before the returns process starts.
Here are some FAQs in regards to our return policy:
WHAT IS THE RETURN PERIOD?
If for any reason you are unsatisfied with your purchase returns will be accepted within 60 days of delivery.
I RECEIVED DAMAGED, DEFECTIVE, WRONG SIZE OR ITEM(S). WHAT SHOULD I DO?
If you received damaged, defective, or the wrong item(s), please contact us immediately within 60 days from the delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with a clear tracking number shown and the picture of the product received. Our Returns Department will inspect your complaints and proceed with available options of returning the defective products for a replacement, gift card or full money back. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.
MAY I RETURN MY PRODUCTS WITHOUT CONTACTING YOU OR GETTING AN RMA?
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, all customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or other insured parcel post because we're not be responsible for lost returns.
Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
HOW CAN I TRACK MY RETURNS?
Track your return/exchange using the information provided by your carrier to ensure it has been delivered to us.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned product was not opened and it's in an original condition. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 10 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
WILL I BE REFUNDED THE SHIPPING COST?
Yes, if the product arrived damaged or wrong item the shipping fee will be refunded along with the product value.
However if you didn't like your product and want to return it, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners.
HOW MAY I CONTACT YOU?
You may email us directly at firstname.lastname@example.org or use our contact form. The Odell's House' Customer Care team operates 7 days a week, 24 hours a day. To get in touch, please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!