Returns & Cancellation
We have a risk-free 60-days returns or replacement policy!
If any of the Odell's House products do not live up to their claims, just send us an email at firstname.lastname@example.org and request a return process within 60 days of delivery.
To be eligible for a refund, your item must be shipped back to our warehouse (with a tracking number) in the same condition that you received it, unworn or unused, with tags, and in its original packaging. A photo of the product may be requested before the returns process starts.
Once we receive an item we will inspect it for any damages then we will refund the said amount owed if the thing is in perfect condition.
Note: Items that were returned to an intermediary shipping facility are not eligible for a refund.
Here are some questions and answers in regards to our return policy:
CAN I CANCEL MY ORDER?
We strive to ship all orders as quickly as possible, that's why orders can only be canceled within 6 hours after purchase. If you need your order to be cancelled, please drop a mail to us at email@example.com or use our contact form, and in case your order has not been dispatched yet, we will cancel it immediately.
WHAT IS THE RETURN PERIOD?
If for any reason you are unsatisfied with your purchase, returns will be accepted within 60 days of delivery.
I RECEIVED DAMAGED, DEFECTIVE, WRONG SIZE OR ITEM(S). WHAT SHOULD I DO?
If you received damaged, defective, or the wrong item(s), please contact us immediately within 60 days from the delivery date and specify the damage, defect, or wrong item(s) including a picture of the packaging with a clear tracking number shown and the picture of the product received. Our Returns Department will inspect your complaints and proceed with available options of returning the defective products for a replacement, gift card or full money back. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available.
MAY I RETURN MY PRODUCTS WITHOUT CONTACTING YOU OR GETTING AN RMA?
You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your refund. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
WHO IS RESPONSIBLE FOR RETURN SHIPPING COSTS?
We are a company that delivers internationally free of charge for most products, when it comes to returns we will not be taking responsibility for payment of shipping labels (unless your item arrived damaged of defective). If a customer wishes to return their order, they are responsible for producing and paying for the shipping label. We will only be required to provide the address for the return and will not be paying any extra charges.
The customer is required to ensure that the return is delivered successfully. This would mean that it is recommended that tracking is paid for as we are not responsible for any lost packages. If the return is lost in transit we will not be issuing a refund as the order was never returned to us.
Note: Please indicate "RETURN, NO DUTIES" on the package, otherwise the package may be returned back to you.
HOW CAN I TRACK MY RETURNS?
Track your return/exchange using the information provided by your carrier to ensure it has been delivered to us.
WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned product was not opened and it's in an original condition. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 10 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.
WILL I BE REFUNDED THE SHIPPING COST?
Yes, if the product arrived damaged or wrong item the shipping fee will be refunded along with the product value.
However if you didn't like your product and want to return it, please be advised that we won’t be able to refund the shipping fee as the payment goes directly to our shipping partners.
HOW MAY I CONTACT YOU?
You may email us directly at firstname.lastname@example.org or use our contact form. The Odell's House' Customer Care team operates 7 days a week, 24 hours a day. To get in touch, please include your order number and product details in the email. We always guarantee a response within 24 hours and will be happy to help you!