Shipping Information

Orders over $40 (after discounts are applied) qualify for Free Insured Tracked Shipping.

We currently ship to over 50 foreign countries!  All packages are insured.

After your payment is verified, it takes 3 - 5 business days to process and ship your order. This does not include weekends or holidays.

Shipping takes 7 - 40 business days depending on your country and which shipping method you choose. Please note that this is the estimation only and we do not guarantee delivery dates. Some locations (Latin America, Africa, Middle East) could take longer to deliver.

Shipping costs 

  • Shipping for orders over $40- FREE via Insured Tracked Shipping
  • Shipping for orders below $40 - $3.95
  • Shipping for orders below $40 to countries in South America, Africa, Central America and Caribs - $5.95

 

Shipping methods

Orders that shipped via Standard Insured Tracked Shipping will be delivered by your local post service as regular registered mail (USPS for the United States, Royal Mail for United Kingdom, Canada Post for Canada, Australia Post for Australia). If you are not at home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected.

During the checkout process you can add the items that you are interested in, select your country and add your complete address to view several different available shipping options based on weight and destination. Please note that shipping quotes provided at checkout are live rates with no markup for handling but do not include foreign taxes or customs duties.

Updates for COVID-19

In order to offer better delivery services and provide a great experience, we have recently upgraded all of our shipping methods. Please keep in mind that the delivery may experience slight delays due to the situation.

Scroll to the right to see whole table >>>

Destinations Insured Tracked Shipping Expedited Shipping Express Shipping
Delivery time
USA 20-35 days 7-14 days 5-10 days
Canada 20-35 days 7-14 days 5-10 days
Australia and New Zealand 20-35 days 7-14 days 5-10 days
United Kingdom 15-35 days 7-14 days 5-10 days
Europe region 15-35 days 7-14 days 5-10 days
Cyprus, Malta 20-35 days Not available 5-10 days
Middle East 25-45 days 10-20 days 5-10 days
South East Asia*** 15-35 days Not available 5-10 days
Hong Kong 15-25 days 3-7 days Not available
South America, Africa, Central America and Caribs 24-45 days Not available Not available

*** Except Hong Kong

Delays

Delays may occur during this holiday season due to large volume of deliveries. This means it can take an additional 1-2 weeks in the delivery time. If you don't want to risk your orders being delayed, reply to the order confirmation mail within 24 hours of your purchase or write to help@odellshouse.com with your order number and let us know that you want to cancel.

You must be aware that delays can occur due to holidays and unforeseen events.

We can not cancel your order when it's already shipped.

Delays may also occur as a result of International Customs Inspections. Your country's Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. The recipient takes full responsibility for your local Government's and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country. 

Import tax & duty

To avoid any taxes we specify low item value on the package. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.

Tracking

Once your shipping confirmation is emailed you will receive your tracking number. To track the order you can use 17track website.

Alternatively please contact customer support.