Shipping

  • After your payment is verified, it takes 3 - 5 business days to process and ship your order. This does not include weekends or holidays.

     

  • Shipping takes 1 - 5 weeks depending on where are you in the World. Please note that this is the estimation only and we do not guarantee delivery dates. Some locations (Latin America, Africa, Middle East) could take longer to deliver.
    USA - 10-18 days.
    Europe - 7-25 days.
    Other countries - 2-4 weeks.

     

  • Shipping costs:
    Shipping for orders over $25 - FREE
    Shipping for orders below $25 - $4.95
    Shipping for orders below $25 to countries in South America, Africa, Central America and Caribs - $6.95

     

  • Delays may occur during this holiday season due to large volume of deliveries. This means it can take an additional 1-2 weeks in the delivery time. If you don't want to risk your orders being delayed, reply to the order confirmation mail within 24 hours of your purchase or write to help@odellshouse.com with your order number and let us know that you want to cancel.

    You must be aware that delays can occur due to holidays and unforeseen events.

    We can not cancel your order when it's already shipped.

     

  • Delays may also occur as a result of International Customs Inspections. Your country's Customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. The recipient takes full responsibility for your local Government's and postal regulations regarding Import and Customs, as we cannot be held liable for any items that are not accepted into the specific country.

     

  • Most orders will be delivered by your local post service as regular registered mail, (USPS for the United States, Royal Mail for the United Kingdom). If you are not at home when the delivery is made, a notice card may be left by the postal service to advise you on how and where your package should be collected.

    If you wish to have you order sent with insurance coverage or through express delivery, email us first at help@odellshouse.com before purchasing. We will give you the quotation.

     
IMPORT TAX & DUTY

To avoid any taxes we specify low item value on the package. Sometimes import taxes, duties, and related customs fees may be charged once the package arrives at the destination country. These charges are determined by the destination country's customs office and are the responsibility of the recipient. For further details on charges, please contact your country's customs office.

TRACKING

Once your shipping confirmation is emailed you will receive your tracking number. To track the order you can use Aftership or 17track.

Alternatively please contact customer support.