Shipping Information

Do you offer shipping worldwide?

Yes, we ship worldwide with the exception of a few areas with certain delivery limitations. If you’d like to verify if we can ship to your address, please email us at help@odellshouse.com or send us a message on our social media pages.

What are your Shipping Methods?

Standard Shipping

• Orders over $40 - FREE
• Orders below $40 - $5.95
• Sent out on Mondays to Fridays business hours, excluding holidays.
• Orders are typically dispatched within 3-5 business days after being placed.

Priority Shipping (skip the queue):

• Only $2.95
• Sent out on Mondays to Fridays business hours, excluding holidays.
• Orders are dispatched in 24-36 hours after being placed prior to other orders in the queue.

Re-shipping/stocking fee - $10

What are your standard delivery times?

NOTE: Actual delivery time is still subject to the official website/notice of the local courier as it may be affected by flight arrangements, weather conditions, and other external factors.

Where can I find my tracking number?

When your items are shipped out, you should receive a notification from us via email providing you with a tracking number. If you haven't received one or if the tracking number doesn't work, contact our customer support channels and we'll gladly assist you. For more information, please send us an email at help@odellshouse.com.

Are there customs charges?

Orders may incur additional tax or customs charges when they arrive at your location. This is virtually not something our customers encounter, however in the event that it happens, it is your responsibility to pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an order.

Can I change the shipping address for my order?

We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at help@odellshouse.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us.

Odell's House is not liable if the incorrect/incomplete address is placed during the checkout process. If your order ships and is returned to us because you provided an incorrect/incomplete shipping address, you will be required to pay the re-shipping/stocking fee to reship your order to the correct address. If you decide to cancel the order rather than re-ship, we will refund your total amount less the re-stocking fee.

I think my package might be stolen/lost in transit, what do I do?

If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby, or mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered. We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly to file a claim. You can file a claim at your local courier by providing your tracking information. After you file a claim, please wait for their response before reaching out to us. E-mail us at help@odellshouse.com with the reply of your local courier so that we can assist you further.

Odell's House is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. For your own peace of mind, we recommend opting for the expedited and insured shipping methods which include a free replacement for stolen parcels.

We will consider an item lost in transit if the tracking information has no updates for 25 days. Please contact us at help@odellshouse.com so we can process a replacement.