Shipping Information

PROCESSING

After your payment is verified, our fulfillment team will process your order within 24-48 hours, excluding weekends and public holidays. You will receive a confirmation e-mail with the tracking link once your order ships (allow 2-3 days more for the tracking information be updated).

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

DELIVERY

USA

Orders below $40. Standard US Shipping — $4.99. Delivery time: 7-12 days.

Orders over $40. Standard US Shipping — FREE. Delivery time: 7-12 days.

Canada, Australia, New Zealand

Orders below $40. Standard Tracked Shipping — $4.99. Delivery time: 7-14 days.

Orders over $40. Standard Tracked Shipping — FREE. Delivery time: 7-14 days.

United Kingdom

Orders below $40. Standard Tracked Shipping — $4.99. Delivery time: 7-12 days.

Orders over $40. Standard Tracked Shipping — FREE. Delivery time: 7-12 days.

Rest of the world

Orders below $40. Standard Tracked Shipping — $4.99. Delivery time: 7-21 days.

Orders over $40. Standard Tracked Shipping — FREE. Delivery time: 7-21 days.

Exceptional countries***

Standard Tracked Shipping — $7.99. Delivery time: 14-30 business days.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know your or someone else will be available to accept the package (a work address or a friend's address).

INTERNATIONAL TAXES AND DUTIES

International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Feminessa, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Please note that DHL pays on your behalf for any duties and taxes that are due on the goods, as soon they enter the country. This simple process ensures that the courier can deliver your package in shortest possible transit time. The goods are released to you only upon the full repayment of any duties and taxes that were paid on your behalf. On some occasions, you may receive an invoice from DHL after the delivery of goods, for the charges they have paid on your behalf at the destination, plus a small administration fee.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at help@feminessa.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us.

If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.

***Countries that are not eligible for free shipping: 

Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, British Indian Ocean Territory, Brunei, Cambodia, China, Christmas Island, Cocos (Keeling) Islands, India, Indonesia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Russia, Saudi Arabia, South Korea, Sri Lanka, Taiwan, Tajikistan, Turkmenistan, Uzbekistan, Vietnam, Yemen, Åland Islands, Armenia, Belarus, Bouvet Island, Cyprus, Faroe Islands, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Malta, Mayotte, Moldova, Réunion, Svalbard & Jan Mayen, Turkey, Ukraine, Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, Mexico, French Southern Territories, Heard & McDonald Islands, South Georgia & South Sandwich Islands